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    What is your refund policy?

    We accept all returns and exchanges as long as the customer covers the shipping costs. We will issue the refund once we receive the returned/exchanged item. Please email us if you would like to make a return or exchange at

    What is your shipping policy?

    You will be responsible for paying for your own shipping costs and/or any customs taxes and charges for your item. We provide our domestic (USA) customers with a flat rate shipping fee of $5 or free shipping if your order total is greater than 75$. We provide international shipping at rates from of $15-$25 for any international orders. 

    Domestic orders take about 3-5 business days to ship, while international orders can take from 5-15 business days to ship.

    Shipping outside the US: Please note that you may incur receiving costs if you buy US products online. For more information about customs and taxes charges for UK customers please read:

    How do I win a swag pack?

    You can receive a swag pack by being the first commenter on one of our videos. We post videos at 3:00pm EST on Wednesday, Friday and Sunday. Be sure to click the bell button on my youtube channel for alerts and notifications!

    What size should I buy?

    You can find a link for the size guide for all the items under the item's description.

    Where can I send fan mail?

    If you want to send me anything, feel free to send it to the following address:
    Stephen Sharer Youtube #633
    2961 A Hunter Mill Rd
    Oakton, VA 22124

    When will I receive my order?

    Based on which item you purchase, it typically takes 1 business day to process and fulfill an order. It then takes about 3-5 business days to ship (within the US). After completing an online order, it could take between 4-6 days for you to receive the item. If you ordered it to an address outside the US, it may take longer depending on your location.

    Where can I buy the fidget spinners you use in your videos?

    Who should I contact for business inquiries?

    Please go to to learn about our brand side. You can contact for brand integration inquiries.

    Who should I contact for customer support?

    Please fill out the form below.