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Merch - Frequently Asked Questions

What is your refund policy?

Returns and Exchanges 
We accept all refunds and exchanges as long as you cover the shipping costs!

What is your shipping policy?

You will be responsible for paying for your own shipping costs and/or any customs taxes and charges for your item. Shipping only includes the amount of time it takes when we ship out the item. It does take about 3 business days to process and pack the item, then it is shipped out. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping outside the US 
Please note that you may incur receiving costs if you buy US products online. For more information about customs and taxes charges for UK customers please read: https://www.gov.uk/goods-sent-from-abroad/overview.

How do I win a swag pack?

You can receive a swag pack by being the first commenter on one of our videos. We post videos five times a week at 3:00pm EST. Be sure to click the bell button on my youtube channel for alerts and notifications!

What size should I buy?

You can find a link for the size guide for all the items under the item's description.

Where can I send fan mail?

If you want to send me anything, feel free to send it to the following address:
Stephen Sharer Youtube #633
2961 A Hunter Mill Rd
Oakton, VA 22124

When will I receive my order?

Based on which item you purchase, it typically takes 3 days to process and fulfill an order. It then takes about another 3-5 business days to ship (within the US). If you ordered it to an address outside the US, it may take longer depending on your location.

Do you ship to locations outside the US?

We do ship to all countries, but keep in mind that it the delivery may take longer. Please note that you may incur receiving costs if you buy US products online. For more information about customs and taxes charges for UK customers please read: https://www.gov.uk/goods-sent-from-abroad/overview.

Where can I buy the fidget spinners you use in your videos?

Where can I buy the hover board in your videos?

Who should I contact for customer support?

Please email Stephensharerswagstore@gmail.com for any merchandise and swag store inquiries.